Refund policy
At Supralight, we want you to be happy with your purchase. Here is how returns and refunds work.
Return window
You have 30 days from the delivery date to return an item.
Eligible items
To be eligible for a return, the item must be unused, not installed and in its original packaging, with all accessories and documentation.
Non-returnable items
Custom-made items and clearance items may be final sale. Check the product page or contact us before ordering if you are unsure.
A fixture that has been installed, wired or modified cannot be returned.
How to request a return
- Email us at info@supralight.ca or call 418 998-3002.
- Provide your order number and the reason for the return.
- We will confirm the steps to follow and the return address.
Do not ship your item directly to the manufacturer: always go through us.
Refunds
Once your return has been received and inspected, we will let you know by email whether it has been accepted or refused. If the return is accepted, the refund is issued to the payment method used for the purchase. The time it takes to appear on your statement depends on your financial institution.
Damaged item or order error
If an item arrives broken or defective, or is not what you ordered, email us within 48 hours of receipt, with photos if possible. We will make it right at our expense.
Return shipping costs
Return shipping costs are the customer's responsibility, unless the error is ours or the item is defective.
Questions?
Email us at info@supralight.ca or call 418 998-3002. We reply within 24 hours during business hours.